GDPR

At Botanica International, we take your privacy seriously and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website, make a purchase, or interact with our services, in accordance with the General Data Protection Regulation (GDPR).

By using our website and services, you agree to the practices described in this policy.

1. Data Controller

The data controller for your personal information is Botanica International Ltd. If you have any questions regarding this Privacy Policy or how we handle your personal data, please contact us at:

Email: enquiries@botanica.ie
Postal Address: Unit 12-13, Warrenpoint Enterprise Centre, Newry Road, Warrenpoint, Co. Down, N.Ireland, BT34 3LA

2. Information We Collect

We collect the following types of personal data when you interact with our website:

Personal Identification Information: Name, email address, postal address, phone number, etc.
Payment Information: Credit/debit card details (processed securely through third-party payment providers such as Stripe, PayPal, and Shopify Payments).
Order Information: Order history, delivery details, billing address, and shipping information.
Technical Data: IP address, browser type, device information, and usage data when you visit our website.

3. How We Use Your Data

We use your personal data for the following purposes:

To Process Orders: To complete your purchases, process payments, and deliver products to you.
To Improve Customer Service: To respond to customer service requests, manage your account, and improve your shopping experience.
For Marketing and Communication: To send you order updates, promotional emails, and other communications if you have consented to receive such communications. You can opt out of marketing communications at any time.
To Comply with Legal Obligations: To comply with legal obligations, such as record-keeping and tax regulations.

4. Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds:

Contractual Necessity: For the purpose of fulfilling our contract with you (e.g., processing orders, payments, and deliveries).
Consent: When you subscribe to our newsletter or consent to marketing communications.
Legitimate Interests: For administrative, security, and fraud prevention purposes.
Legal Obligation: To comply with applicable laws, such as tax and financial reporting.

5. Sharing Your Data

We do not sell or trade your personal data. However, we may share your data with trusted third parties in the following circumstances:

Payment Processors: We share your payment information with trusted payment processors (e.g., Stripe, PayPal, Shopify Payments) to complete your transactions.
Delivery Partners: We share your shipping information with courier services to fulfil your orders.
Service Providers: We may use third-party services for marketing, analytics, and customer support, which may require access to your data.
Legal Compliance: If required by law, we may disclose your data to comply with legal obligations or to protect our rights, property, or safety.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including to comply with legal, accounting, or reporting requirements. Once no longer needed, we securely delete or anonymize your data.

7. Your Rights Under GDPR

As a data subject, you have the following rights under the GDPR:

Right to Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You have the right to correct any inaccurate or incomplete personal data.
Right to Erasure: You have the right to request the deletion of your personal data, subject to certain exceptions.
Right to Restrict Processing: You can request the restriction of processing your data in certain circumstances.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
Right to Object: You have the right to object to the processing of your data for certain purposes, including direct marketing.
Right to Withdraw Consent: If we rely on consent for processing your data, you can withdraw it at any time.

To exercise these rights, please contact us at enquiries@botanica.ie.

8. Security of Your Data

We use appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure payment gateways, and regular security audits.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. Cookies allow us to remember your preferences and analyze how you use our website. For more information on how we use cookies, please see our Cookies Policy.

10. International Transfers

We may transfer your personal data to countries outside the European Economic Area (EEA), including the United States, for processing by third-party service providers (e.g., payment processors, cloud storage providers). When transferring your data internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with GDPR.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the Effective Date will be updated accordingly.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at: