FAQ's
1. What products does Botanica International offer?
We offer a range of products for both animals and humans, focusing on the natural maintenance of healthy skin. Our product range includes herbal creams, washes, sprays, and grooming products, all formulated with vegan and cruelty-free ingredients.
2. Are your products vegan and cruelty-free?
Yes! All of our products are 100% vegan and cruelty-free. We are committed to creating high-quality, natural skincare products without testing on animals.
3. Are your products safe for pets?
Yes, our products are specially formulated for pets and are safe for use on animals. Many of our products are used for the natural care of pets' skin, and we take care to ensure they are non-toxic and effective.
4. Where can I buy Botanica International products?
You can purchase our products directly from our website. Additionally, Botanica International is available at select retail stores and through various distributors. You can find a list of stockists on our website or contact us for more information.
5. How do I apply your products?
Each product comes with specific instructions, but in general:
- Our cleansing washes can be diluted before use and allowed to soak in.
- Apply our herbal creams after washing and gently massage them in for maximum effectiveness.
For detailed instructions, please refer to the product label or the information on our website.
6. Do you offer international shipping?
Yes, we offer international shipping to many countries around the world. Delivery charges vary depending on the destination. Please refer to our Delivery Information page for a full list of countries and shipping costs.
7. How long does shipping take?
- UK & Ireland: 2-4 working days
- European countries: 5-10 working days
-
Rest of the world: 10-15 working days
Delivery times may vary based on your location and customs processing.
8. How much do you charge for shipping?
Shipping costs vary depending on the destination. Please refer to our Delivery Information page for the specific shipping charges by country.
9. Can I track my order?
Yes, once your order has been dispatched, you will receive tracking information to track your delivery.
10. What should I do if I receive a damaged or incorrect item?
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours. Send an email to enquiries@botanica.ie with your order number and photographic evidence of the issue, and we will resolve it promptly.
11. Do you offer returns or refunds?
Yes, we accept returns and offer refunds under certain conditions. If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order. For more details, visit our Refund and Return Policy.
12. Are payments on your website secure?
Yes, we use SSL encryption to protect your payment information. We partner with trusted payment providers like Stripe, PayPal, and Shopify Payments, all of which adhere to the highest security standards, including PCI DSS Level 1 certification.
13. Do you offer gift cards?
At this time, we do not offer gift cards, but we are always exploring new ways to enhance your shopping experience. Please stay tuned for future updates.
14. How can I contact Botanica International?
You can reach us via email at enquiries@botanica.ie for any inquiries or support. You can also contact us through our Contact Us page on the website.
15. Are your products suitable for people with sensitive skin?
Our products are designed with sensitive skin in mind and use natural ingredients to minimise irritation. However, we recommend performing a patch test before using any new product, especially if you have known allergies or sensitivities.
16. How do I know if Botanica International products are right for my pet?
Our products are formulated for use on pets, with ingredients that are gentle and effective for their skin. If your pet has specific skin concerns, it’s always a good idea to consult with your veterinarian before trying new products.
17. Do you offer wholesale or distributor opportunities?
Yes, Botanica International offers wholesale and distributor opportunities. If you are interested in becoming a stockist or distributor, please contact us at enquiries@botanica.ie for more details.
18. Are your products available in retail stores?
Yes, many of our products are available in selected pet and equestrian stores. For a list of our stockists, please visit our website or contact us for more information.
19. How can I stay updated on new products and promotions?
To stay updated on our latest products, promotions, and company news, subscribe to our newsletter on our website. You can also follow us on our social media platforms for real-time updates.
20. Where can I find your policies (Privacy, Returns, Delivery, etc.)?
All of our policies are available on our website under the Information section. If you have any questions or need further clarification, please feel free to contact us.
